Web Policy

ServicePlus, on behalf of Service Owner Department,provides only the facility for transacting with Government Offices through the Internet. The service delivery is subject to the acts and rules promulgated by the respective Government from time to time. Electronic delivery of Government services are in compliance with the IT act 2000. The special conditions and the terms of service applicable to Internet delivery are detailed in this document.


The following terms and conditions will apply if you wish to use the Internet for availing a service. Please go through the conditions carefully and if you accept them, you may register yourself and transact on the site. On using this site for service delivery, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website.


If a user violates the terms and conditions Government (service owner) reserves the right to deactivate all such user registration and cancel any or all services requested without any notice. Garbage / Junk values in profile may lead to Deactivation.


Operationalization of this agreement is subject to existing laws and legal processes of the respective Government, and nothing contained in this agreement is in derogation of Government's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by this site with respect to such use. You agree that Government may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at Government‟s complete discretion.


This agreement is made between: respective service owner department of the respective government who has configured the serviceGovernment (“Us”) and The User (“You”), the individual, whose details are set out in the Portal User Creation page.


Payment Option


The list of payment options available are internet banking /debit card payment / credit card payment from banks that are listed when selecting each of the above options. Apart from the fee chargeable to Government against each service, bank / payment gateway transaction charges will be applicable extra. In case of a failed transaction the user shall have no right to claim the amount. The loss on this account shall not be borne either by Government or by the Banks/Payment Gateways.


User Creation


You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. Complaints Procedure You can reach us on the contact details given in the „Contacts‟ link given in the login page.


Your obligations


General Obligations:


You shall access ServicePlus web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of Government web site. This Website is for your personal or commercial use by approved kiosks.


For Technical Support

Department of Governance Reforms,
Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140308 India

complaint[dot]sewakendra[at]gmail[dot]com

National Informatics Centre
#109 Punjab Civil Secretariat-2,
Sector 09 Punjab 160009

Unified State Helpline Number 1100